The True secrets of Legendary Service by The Ritz-Carlton Hotel Company, L.L.C. are revealed in seminars across the region.
 

How does The Ritz-Carlton maintain a culture of service excellence while continuing to grow and expand worldwide? One very important element in this effort is the continuous sharing of information within the societies that we operate through our Leadership Centre. For the first time in the Middle East, The Ritz-Carlton has three qualified speakers who are able to tutor organizations across the region from the Ritz-Carlton hotels in Dubai, Bahrain and Doha.


Since opening its doors in 1999, more than 10,000 senior executives and mid-managers have benefited from our diverse mix of benchmarking seminars and leadership development workshops from The Ritz-Carlton Leadership Center in the States. It was originally created to support the growth and expansion of The Ritz-Carlton products and services. However, it has also flourished as a resource center for leading organizations interested in benchmarking many of the business practices.

Information covered in the programs include innovative ways to:

• Increase Employee Retention and Loyalty
• Increase Customer Retention and Loyalty
• Achieve Service Excellence in Your Industry
• Effectively Drive Your Organization's Culture, Philosophy, Vision and Mission

"While service is declining in other industries, The Ritz-Carlton Hotel Company, L.L.C. has continued to increase its business and offer its guests unparalleled levels of customer service," said Marc Dardenne, Vice President and Area General Manager, The Ritz-Carlton Hotels of the Middle East, and one of the keynote speakers for the company. "This can only be done through highly trained and motivated employees who act from a personal commitment to achieving the company's goals and values."

The mission of The Ritz-Carlton Leadership Center states that we are "Partnering to Create a World-Class Culture that Promotes Knowledge and Sustainable Change." If your organization is searching for ways to create sustainable change, out-perform the competition and increase employee and customer loyalty, consider attending one of the regions dynamic benchmarking seminars on “Legendary Service”. The knowledge and information participants receive transcends all industries and all levels of leadership.

The course, Legendary Service at The Ritz-Carlton, is designed specifically for outside companies interested in learning about The Ritz-Carlton philosophy and values. The company's business practices, which have led The Ritz-Carlton to becoming the only company in the service industry to win the Malcolm Baldrige National Quality Award twice, are also shared with class participants. Topics for discussion include The Ritz-Carlton philosophy and "mystique," how to create customer loyalty, total quality management and becoming the "employer of choice."

The Ritz-Carlton Leadership Center reserves the right to decline registrations from companies or individuals who compete with The Ritz-Carlton School of Service Excellence, The Ritz-Carlton Hotel Company, L.L.C. or their affiliates.

For further information on the courses, or for seminar enquiries please call the specific hotels directly. The Ritz-Carlton, Dubai, course hosted by Marc Dardenne, Vice President & Area General Manager Middle East, Tel: 009714 3994000. The Ritz-Carlton, Bahrain Hotel & Spa, Course hosted by Amin Bennaceur, Director of Human Resources, Tel: 00973 17580000. The Ritz-Carlton, Doha, Course hosted by Paul Cam, Director of Quality, Tel: 00974 4848000.

The Ritz-Carlton Hotel Company, L.L.C., a winner of the Malcolm Baldrige National Quality Award in 1992 and 1999, manages 58 luxury hotels in Africa, Asia, the Caribbean, Europe, The Middle East and North America. For information or reservations, visit The Ritz-Carlton Web site at www.ritzcarlton.com or call the toll free reservations number in Bahrain 800-00995, Egypt 02 510 0200, Istanbul 00800 4491 1137, Jordan 0800 22010, Kuwait 632 9988, Lebanon 800 432 5965, Qatar 0800 97115, Saudi Arabia 800 8971 435 or UAE 800 4789.