2018-19RS037 - Implementation Specialist

Job Description:

The Implementation Specialist is responsible for training, “Best Practice” coaching, and implementation processes for all customers. You will communicate and collaborate with Sales, Support, and Product teams to ensure flawless client on boarding and support customer retention goals.

Responsibilities:

The Implementation Specialist reports to the Customer Success Director.
After comprehensive training and orientation to mobile management solutions, processes and methodologies, the essential tasks for the Implementation Manager include but are not limited to:

  • Perform initial customer on-boarding, either onsite or remotely, and additional training as required to ensure successful client adoption of our solution.
  • Work with our applications to setup new client accounts to deliver “plug and play” solutions.
  • Advocate internally with staff and externally with clients to share ‘best practices’ through in-person meetings and webinars.
  • Establish a trusted, strategic advisor relationship with each assigned client and drive continued value of Company products and services.
  • Identify client critical goals or other key performance indicators and guide customers through implementation of objectives and goals.

Requirements:

  • Proficiency with Microsoft Office 365, Outlook, Word, Excel and PowerPoint.
  • Problem-solver, very customer oriented.
  • Excellent verbal, written and presentation communication skills in English.
  • The ability to communicate professionally and effectively in French - verbal and written - is a plus.
  • Unrestricted Driver License.
  • Ability to travel for single or multiple day scheduled events.
  • Experience in the security services industry is required

Full-time job, based in Dubai office


Interested candidates, please send application to recruitment(@)fbcdubai.com with the reference of the job offer. Only shortlisted candidates will be notified.


 

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