2020-21RS24 - Digital Marketing Assistant

Parfums de Marly is hiring a Digital Assistant to support and contribute to the continued growth of the brand. If you are a dedicated and motivated person, with the drive to learn and improve, Parfums de Marly is an excellent place to grow and develop your career.

We are looking for a candidate with high communication skills, customer oriented with the ability to moderate and manage our brand communication across our main digital platforms.

Job description:

Customer Service for the GCC Region:

•  Provide product information and resolve any problems that our customers might face by addressing them promptly, with accuracy and efficiency.
•  Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Monitor online reviews about the brand and provide qualitative feedback to the team.
•  Identify and assess customers’ needs to achieve satisfaction.
• Create and maintain customer relationship.
• Coordinate and interact with the logistic platform to ensure smooth delivery of our e-shop purchases.

Community management on FB and IG

• Respond to comments and customer queries in a timely manner.
• IG and FB moderation.

CRM

• Email marketing newsletter.
• Customer database management.
• Campaign activation.

Market survey

•  Perform online market research:

  • Identify emerging trends.
  • Competitor analysis

Website

• Assist with website content and follow up on changes.
•  Bank image research.

Requirements (qualifications/skills):

  • Bachelor’s degree in digital, marketing or a related field.
  • Excellent writing skills in English. French and Arabic is a plus.
  • Problem solving skills.
  • Customer oriented.
  • Strong understanding of social media channels and email marketing (MailChimp)
  • Self-motivated and team player.
  • Attention to detail and ability to multitask.
  • 1 to 2 years professional experience.

Job Type: Full-time


To apply, send your resume and cover letter to
 lf(@)sbgc.com


 

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