Luc SERVIANTVice President Middle East and Africa at Orange Business Services

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Summary
- Twenty five years plus of successful experience in marketing and implementing IT solutions in the Enterprise sector, the Air Transport Industry, with strategic planning, people and P&L management responsibilities 
- International experience includes leading M&A initiatives, affiliate board membership and customer programs in China, India, and Vietnam, 5 years in total spent in Asia Pacific
- Experience in a variety of positions across organizations: Business Unit Regional VP, Head of Global Consulting, Professional Services Director, Project director, and Principal Consultant



EXPERIENCE


Orange Business Services
Vice President Middle East and Africa
July 2016 - Present 
Dubai, United Arab Emirates


SITA
VP, Communication & Infrastructure Services
July 2014 - June 2016 (2 years)
Design and launch of a department in charge of large communication
outsourcing and system integration contracts for customers in the Air Transport
Industry

  • Signature of new strategic contracts
  • Opportunity creation, bid management, contract closure
  • Transition and transformation of existing customer communication
  • infrastructures to SITA solutions

Orange Business Services

Head of Global Services - Europe
July 2009 - July 2014 (5 years 1 month)
Executive responsibility for all aspects of Unified Communication solutions, IT
services and solutions, Contact Center services strategy implementation and
operations throughout Europe


Equant Technology Services India Private Limited (ETSIPL)

Director
April 2010 - June 2014 (4 years 3 months)
As part-time director, Luc provides strategic guidance to ETSIL (also known as
Orange Global Services India) and advice to its management team to enhance
the company's growth potential, globally

Orange Business Services

Head of Consulting & Solutions Integration - APAC
11 years 6 months
June 2006 - June 2009 (3 years 1 month)
Executive responsibility for all aspects of Consulting & solution Integration
strategy implementation and operations throughout Asia Pacific


Head of Global Consulting
April 2005 - June 2006 (1 year 3 months)
Lead all consultative selling, consulting offer development and consulting
delivery activities worldwide.


Professional Services manager
2001 - 2005 (5 years)
Responsible for the primary management for overall PS business within
Switzerland - business development, client relations, career management,
revenue and team utilisation achievement:
Led in introducing new Equant solutions & services for MNCs (managed
messaging, IP telephony, IP contact center, CDN, ..)
Provided both management, business & technical leadership to a team of 30
consultants


Director, Sales Engineering and Project Management
1998 - 2001 (4 years)
Creation and management of a department responsible for presales as well as
service-provisioning activities for the business segment (20 sales engineers,
technical project managers and service managers):
Responsible for various cross-departmental projects targeting new product development: Intranet/Internet solutions for the SME market, fixed-mobile voice integration services with Orange, Pre-Paid Card platform for reseller
market, Virtual ISP and switchless voice reseller solutions


Alcatel
Professional Services manager
1995 - 1997 (3 years)
PS manager at Alcatel Switzerland
Responsible for the delivery of high value projects across Switzerland: large
PABX networks, points of presence for new operators, Call Centres, IVR and
CTI solutions, management of all stages of the bid to successful conclusion



EDUCATION
HEC Paris
Advanced Certificate, Aerospace & Aviation · (2014 - 2014)


INSEAD Singapore
Exec Program, Business strategies in Asia Pacific · (2007 - 2007)


Institut Francais de Gestion
MBA, Managing a business unit · (1997 - 1997)


INSA Lyon - Institut National des Sciences Appliquées de Lyon
Engineer, Electrical Engineering · (1982 - 1987)


lycee d'oullins (France-69)
baccalaureat C, mathematics and physics · (1979 - 1982)

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